FAQ
1. How can I measure my ring size?
There are a few ways to measure your ring size:
Visit a local jeweler for a professional measurement.
Use a ring you already own that fits well and compare it with a standard ring size chart.
- Try the string method at home:
1- Cut a thin strip of paper or use a piece of non-stretchy string.
2- Wrap it snugly around the base of your finger.
3- Mark the point where the ends meet with a pen.
4- Lay it flat and measure the length with a ruler (in millimeters).
5 - Match the measurement to a ring size chart (we can send you one upon request).
Feel free to contact us anytime if you’re unsure—we’re happy to help guide you!
2. How long does shipping take?
All orders are processed and shipped within 7 to 10 working days. For custom pieces, please allow extra time depending on the complexity of the design.
3. What is your return or exchange policy?
We don’t offer returns, but we do allow exchanges within 7 days of receiving your order. Exchanges are accepted for sizi
FREQUENTLY ASKED QUESTIONS
Who are we?
ZŃVA is a jewelry brand creates a bold iconic pieces to elevate your look
based in Cairo, Egypt.
What materials do we use?
Sterling silver 925 and gold plated 21k
Where can you shop our products?
All products are currently displayed on our website and can be purchased online
Shipping
Orders take from 7 to 10 business days
Exchange & Returns Policy
No Returns, Exchange Only Policy
1. No Returns: We do not accept returns on any items. Please be sure of your purchase before finalizing your order.
2. Size Exchanges: If the item you purchased does not fit properly, we offer exchanges for a different size. Please contact us within 4 days of receiving your item to initiate the exchange process.
3. Faulty Items: If you receive an item that is faulty, we will gladly exchange it for a new one in good condition. Please report any faults within 4 days of receiving your item.
Care instructions
- Clean pieces occasionally with a soft cloth.
- Wear your favorite fragrance and beauty products first, let them dry and then put on your piece
- Never spary alcohol or any harsh chemicals
- Avoid swimming with it in pools,as it contains harsh chemicals that can affect the 21k gold layer and the sea water
- Store your jewelry in a jewelry box